Protecting the health and safety of our customers and team comes first.

We have adjusted the way we do business to make sure that you and your vehicle are taken care of during this time.

We now require that facial masks/coverings are worn by everyone inside a center, or you may utilize our contactless options. The following is an overview of what to expect when visiting our centers and how to prepare for your appointment.

Contactless Options

  • Use the Mobile Estimate Tool
    This estimate tool will show you how to capture all the information we need to prepare an estimate for you using your phone. Start Here
  • Contactless Drop Off
    Call us to schedule a drop off time and leave your vehicle.

Covid-19 Policies

Masks Required

For the safety of our customers and teammates, a facial mask is required.
If you are uncomfortable wearing a mask, you may take advantage of our curbside drop-off and delivery options.

GREETINGS

We will still greet you with a smile but have suspended all handshakes and physical contact. You are welcome inside, but if you would like for us to greet you at the vehicle at drop-off, please call the center. The center phone number can be found in your appointment email.

SOCIAL DISTANCING

We are adhering to the CDC recommendations of distancing ourselves six feet from others. We will be happy to take payments over the phone and to provide all finalized paperwork electronically or leave copies in your vehicle.

SANITATION

For the safety of our customers and teammates, a facial mask is required.
If you are uncomfortable wearing a mask, you may take advantage of our curbside drop-off and delivery options.

CUSTOMERS’ VEHICLES

Customers should remove all personal belongings from their vehicles before drop-off. We will be wiping down and disinfecting high-touch surfaces in our customers’ vehicles both at drop-off and prior to delivery. Our teammates will also be using disposable gloves when working inside your vehicle.

Safety and Sanitation Procedures

Masked technician will wear gloves to prep your vehicle for operations.

Sanitizing solution used on rag to wipe down all areas touched by hands during operation – please make sure radio is off upon arrival along with heat/ac controls to avoid unnecessary touch.

prewash is needed to expose all damages to exterior and clean for repair.

steering wheel, shifter covers, seat covers, & floor mats

all parts removed are stored on carts for protection, open areas will be covered with plastic to avoid contamination.

vehicle is covered all times with different masking and plastics.

Body technicians keep hands covered when touching areas of use with latex gloves.

Production manger to sign off on all repairs and operations related to repairs.

Masked detailer will dust, and any polish compounds removed for delivery – any area touched will be wiped and sanitized.

Delivery of vehicle will be decided by customer to review damage in person and choice of coverings removed with gloves